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FAQ

How do I use my Sharon b pet stroller?

You can find the user instruction in the manual that came with your pet stroller. You can also watch our YouTube channel where we will regularly post videos about the use of our pet strollers and travelbags.

How can I clean my sharon b pet stroller or travel bag?

We use pu leather, which makes it very easy to clean, you can simply use a damp cloth to clean the pet stroller or the travel bags.

Are the travelbags cabin size approved?

Yes, our bags are cabin sized approved. Please check the airlines guidelines before booking a ticket, because not every airline will have the same regulations for traveling with pets.

Where do you make your sharon b products?

We came up with our products in Miami, have them designed in Italy and produce them in China.

For us it is important that our products meet all applicable standards and requirements and that is why we also have a quality control check when shipping out the products.

A part is damaged what do i do?

Almost every part of a Sharon B pet stroller is easy to replace. Also for the travel bags almost everything is replaceable or easy to repair.

We have most replaceable parts in stock and can therefore be sent out the same day.

Do you need a replacement, because something is damaged? Send us an e-mail with a picture of the damaged part so that we can immediately see what a suitable solution will be.

 

In which store can I try the sharon b pet travel collection?

We only sell our products online. In the Netherlands we will be attending some dog shows. We will make a list of the shows and put in on the website.

What are the payment options?

We use Stripe as a payment provider. You can also use the option Banktransfer, to pay by bank.

Can I send the stroller abroad?

We can deliver all over Europe and the USA.

For other countries, please send us an e-mail so we can see what the options are.

How do I track my order?

When your order has been fully paid for and is packed, it will be picked up by one of our carriers. Once the order has been scanned, you will receive an e-mail with a track &trace code. You can then easily follow your order online.

Please note that it may take a while before the order can be followed.

Warranty

We offere a 2 year warranty on our Sharon B products ex. works.

Shipping costs

We offer free shipping on orders over 75 USD.

guarantee

We see our luxury pet travel solutions creating joy and happiness over and over again, with both the dogs and their owners. It never gets boring! But we also know that our customers expect the utmost when it comes to versatility and quality. This is why we know that you and your dog will love your prestigious dog stroller the moment you receive it and take that very fist ride together.

To give you peace of mind, we offer a 30-day guarantee where you can send back your dog stroller for a full refund, if it isn’t the smoothest riding, best performing, most comfortable dog stroller you (or your dog!) can imagine, period. No questions asked.